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Retail
The "Retail" version of a product is
what you would expect to see on a store's shelf. It is intended for an
end-user, and is usually packaged in a fancy box along with a user's manual.
OEM & Bulk Products
The OEM and bulk versions of a product generally have
some variations from the retail version, but often a much better price.
Below is a list of the most common variations you may encounter.
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No fancy packaging. OEM/bulk
products come in a white/brown box or simply in anti-static wrap or
plastic. |
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Accessories may differ. Accessories such
as cables and screws may not be included. |
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User's manual may differ. User's manual may be
abridged or not included. If you find you need more installation information,
it is usually available at the manufacturer's website. |
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Technical support may differ. Many manufacturers
will not offer full technical support to end users who have purchased
OEM/bulk products. Part of what you pay for when you purchase retail
hardware is technical support, should you need it. That cost is not
included in the price of OEM/bulk products. |
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Please note that although rare, variations besides
these are possible, so it is always recommended that you compare the
specifications of the OEM/bulk and retail versions to ensure that
you are aware of the differences. |
Refurbished Products
A product is considered Refurbished if it has
been released by the manufacturer as a reconditioned product or if the
retail seal has been broken at some point. Manufacturer's warranty, if
applicable, varies per product and will be stated in the warranty section
of the product's detail page.
Open-Box
There are certain products which, once opened,
even if they have not been used, can no longer be sold as "new."
Therefore, we drop the price on these products. Open-Box items may or
may not include all accessories. Manufacturer warranty is provided on
most Open-Box products -- please see each product's warranty section for
details!
No Refunds
accepted for Open-Box products. Products that are defective can only be
returned for repair/replacement. Arrangement for a return must be made
within 30 days from the date the item is shipped. All returns must also
follow the return procedures mentioned in the Returns Policy.
The Bottom Line
Purchasing a non-retail product is a great way to
save money -- especially if you are so savvy that you don't require all
of the manuals, cables, and/or other accessories. Just make sure to keep
these differences in mind so there are no surprises when you open up your
package!
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