We try our best to ship your order as soon as possible; however, we would like you to be aware of the most common reasons for order delays so that they may be prevented:

Billing information inconsistent with the credit card issuer records. In this case, telephone verification is required before the order can be shipped. This process may take anywhere from a few hours to a few days, depending on the cooperation we receive from the credit card issuer.

Shipping address is different from your billing address, and it is not on file with your credit card issuer. If you are shipping and billing to different locations, EMAN Technology requests that you add the shipping address to your credit card issuer's records; this is for your own protection. Telephone verification with you is required before the order can be shipped, you will either receive an email notification or a call from us.

High value orders placed without complete information as requested on the order form. Complete and valid contact information must be provided. Furthermore, for such high value orders, signed and dated purchase orders may be required by fax upon request.

Incorrect/ invalid address provided in the order. The order cannot be shipped out to addresses not recognized by the shipping carriers. Correspondence will be made with you through email to obtain the correct information required to ship out the order.

Items that require additional lead-times. These additional lead-times are specified in the product information pages. Please be reminded that in stock items may ship separately from the items that required additional lead-times.

Backordered items. Notification via email will be sent out for items that are backordered for more than one (1) business day. In the case that we are aware of the ETA (estimated time of arrival) date of the backordered item, we will also provide that in the email.

Delays by shipping companies. Please be advised that shipping carriers' delivery methods and schedules are out of our control. However, we will be glad to place a trace with the shipping carrier if the package is overdue and suspected to be lost. Please email sales@emantechnology.com if this is needed.

Delays during holiday seasons. Thanksgiving to Christmas is the busiest time of the year for all retail and shipping companies. Shipping companies often do not guaranty any shipment for the few weeks before Christmas; therefore, please make your gift arrangements early!